Privacy Policy
We value your privacy and ensure that your personal information is handled securely.
Data Collection: We collect basic information (name, contact details, address, and payment details) to process orders.
Data Protection: Your personal data is encrypted and not shared with third parties except for shipping and payment processing.
Cookies & Tracking: We use cookies to enhance user experience. You can disable cookies via browser settings.
Marketing: We may send promotional emails, and you can opt out anytime.
Compliance: We comply with the Information Technology Act, 2000, and other Indian data protection laws.
Terms and Conditions
Product Availability: All products listed are subject to availability. If a product is out of stock, we will notify you and offer alternatives.
Pricing & Payments: Prices are in INR (₹) and inclusive of taxes. We accept payments via UPI, credit/debit cards, net banking, and wallets.
Order Confirmation: An email confirmation will be sent upon successful order placement.
Intellectual Property: All images, designs, and content on our website are the property of Mercers Étoffe and cannot be used without permission.
Limitation of Liability: We are not liable for any indirect damages arising from product misuse.
Amendments: We reserve the right to update these terms at any time.
Cancellation & Refund Policy
At Mercers Étoffe, we ensure that every product is carefully curated and checked before dispatch. Please read our policy below:
Order Cancellation:
Orders can be cancelled only before they are shipped. Once dispatched, we are unable to cancel or modify the order.
No Refunds:
We do not offer refunds for any reason. All purchases made on our website are final.
Replacements (If Applicable):
In rare cases of receiving a damaged or incorrect item, we may offer a replacement at our discretion. You must contact us within 48 hours of delivery with supporting photos at apparel@mercersetoffe.com
We appreciate your understanding and thank you for supporting mindful shopping.
Shipping Policy
At Mercers Etoffe, we aim to deliver quality products to your doorstep on time.
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Processing Time: Orders are usually dispatched within 3–5 business days.
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Delivery Time: Depending on your location, delivery takes 7–10 business days.
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Shipping Charges: Displayed at checkout based on your pin code.
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Courier Partners: We use reliable logistics services such as Delhivery, Bluedart, or India Post.
Please ensure your address and contact number are correct for hassle-free delivery.